At GRAM UNNAYAN SANGSTHA, we value the generosity of our supporters and are committed to maintaining the highest standards of financial integrity and transparency. This policy outlines our procedures regarding donations and any related transactions.
1. General Donation Policy
As a charitable organization, GRAM UNNAYAN SANGSTHA generally treats all donations as non-refundable. Contributions are typically allocated immediately to our ongoing humanitarian projects to ensure timely delivery of aid and support to those in need.
2. Refund Eligibility
We recognize that errors can occur. We will review and potentially honor refund requests under the following specific circumstances:
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Duplicate Transactions: If a technical error resulted in your payment being processed more than once.
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Unauthorized Transactions: If your credit card or payment method was used fraudulently or without your consent.
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Data Entry Errors: If an incorrect amount was entered accidentally (e.g., a typographical error in the donation amount) and we are notified promptly.
3. Physical Merchandise (If Applicable)
For any physical items acquired through our fundraising efforts or online portal:
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Returns: Items must be returned in their original, unused condition within 7-10 days of delivery.
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Damaged/Defective Goods: If you receive a damaged item, please provide photographic evidence for a replacement or full refund.
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Shipping: Unless the return is due to a defect, the supporter is responsible for any return shipping costs.
4. Refund Request Process
To request a refund, please contact our finance department within 7 days of the transaction date.
| Step | Action |
| Contact Us | Send an email to gramusvds@gmail.com |
| Documentation | Include your full name, the transaction date, the amount, and a brief explanation of the request. |
| Review | Our team will verify the transaction with our financial department and bank. |
| Completion | Once approved, refunds are credited back to the original payment method within 7–10 business days. |
5. Allocated Funds
Please be aware that if a donation has already been physically spent on supplies, materials, or direct aid, we may be unable to issue a refund. In such cases, we can discuss reallocating your contribution to a different area of high priority.
6. Impact on Tax Receipts
If a refund is issued for a donation that has already received a tax-deductible receipt, the original receipt will be considered void. It is the donor’s responsibility to ensure that voided receipts are not used for tax filing purposes.
Contact Information
If you have any questions regarding your contribution or this policy, please reach out to us at:
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Office Address: House No: 3/1, 4th Floor, Flat- 5C, Block: F Lalmatia, Dhaka – 1207, Bangladesh
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Phone: +88 01715-6024143, +88 01813-667831
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Email: gramusvds@gmail.com